Tech Blurb

These days, a call center cannot survive on antiquated technologies alone.  It is very crucial for the modern day call center to operate in the most efficient way possible.  This means that your call center cannot simply rely on expensive manual labor and telephone technologies alone.  The modern call center must be fully integrated and [...]

In the 21st century retaining clients is paramount to success. Failure to keep current customers on board will cause you significant problems, like loss of reputation and sagging revenues. It is less expensive to bend over backwards to satisfy your client base, than to continually prospect for replacement clients. By keeping your virtual client records [...]

One of the most important aspects of a successful business is great communications with customers. Without creating a good rapport and solid communication with your customers, you will end up neglecting their needs, and as a result, fewer and fewer people will buy your products and services. Many companies have opted to use a call [...]

Milk and cookies, Bert and Ernie, and cowboys and horses…there are just some things that are meant to work together. This is why computer telephony integration is a real “no brainer” for a modern business. The thing about it is that it has to be done correctly if it is going to benefit callers and [...]

ESXi backup technology should be up to the highest standards of efficiency and reliability, for obvious reasons. In a business environment, every gigabyte of storage that you pay for that is unnecessary is the equivalent of a waste of money. In some cases, businesses end up paying a lot of money for in efficient ESXi [...]

Today, telephones are the backbone of modern businesses all over the world.  While computers are obviously an integral part of any business, without phones two people cannot hear each other’s voice, which is so important when it comes to transmitting information.  The tone of voice can make a monumental difference.  A person can say the [...]

Virtualization has transformed the ways companies store their information over the years.  ESXi backup servers have been given critical roles in alleviating the need for hardware storage devices.  As a result, businesses have been able to store their information in remote locations thereby saving themselves thousands in hardware storage and replacement in the event of [...]

Computer telephony integration is expressed as CTI technology or simply “computer telephony”. This technology enables the integration of a computer system with the telephone network. Thus, with CTI technology, all phone control operations associated with a handset can be performed through the computer.  In this case, the computer network and its applications are integrated and [...]

You have to make sure that you plan for system backups so that you can be sure that your data is secure. One of the best ways to do this is with the ESXi backup, which is able to provide a virtual backup for all of your most important data. If anything happens to your [...]

Small businesses do not typically have the same resources as larger companies. Small businesses have smaller department sizes and are often understaffed. One department that many small businesses lack adequate staffing for is the IT department. The result of having a small IT department is that these businesses try to do as much as possible [...]